Contact Us
We Value Your Feedback
Address
No. 155A, Dr. Danister De Silva Mawatha, Colombo 08, Sri Lanka.
Business Hours
Monday – Friday: 8.30 AM – 5.15 PM
For Customer Complaints
01. Lodge the complaint to the Branch Manager or Senior officer of the branch.
If you have any complaint related to our branch service, you can always inform the Branch Manager of the Branch.
If you are still unsatisfied about the service provided by the respective Branch Manager, you can contact our customer care executive for any further inquiries.
02. Contact the customer relationship unit in the head office.
Customer Complaint Handling Officer
Ms. Suganya Jayakumar (Executive - Customer Care)
Direct Contact Number: +94 741 105 921
03. Submit your complaint directly to the head office customer relationship unit
Financial Ombudsman Details
If further unsatisfied with our solution and require any further assistance, you may contact the office of Ombudsman:
The Financial Ombudsman
No. 143A, Vajira Road, Colombo 5.
Phone: +94 112 595 624
Fax: +94 112 595 625
Email: [email protected]
Important Notice:
If we are unable to resolve the complaint within 14 working days and require an extension to resolve the complaint (maximum 3 months), we'll be notifying you regarding that before the expiration of 21 calendar days.